Executive Administrator - Thư ký Điều hành

1. Administrative Support:

• Manage the schedules, meetings, and travel arrangements of the GM and HM.

• Prepare and organize reports, presentations, and correspondence for executive meetings.

• Handle confidential information with discretion and professionalism.

• Maintain and update important hotel documents, contracts, and records.

• Draft and distribute memos, emails, and meeting agendas.

2. Communication & Coordination:

• Act as the first point of contact for internal and external stakeholders.

• Screen calls, emails, and requests, prioritizing important matters.

• Coordinate and communicate corporate directives and ensure follow-ups.

• Liaise with department heads to track operational progress and provide status updates to executives.

3. Daily Briefing & Task Follow-up:

• Attend morning executive and operational briefings with the GM, HM, and department heads.

• Take note of key action points and assist in ensuring that tasks are executed efficiently.

• Follow up with department heads on critical operational tasks assigned during the morning briefing.

• Monitor task completion and provide updates to the GM and HM.

4. Meeting & Event Management:

• Organize executive meetings, owner meetings, and department head briefings.

• Take and distribute meeting minutes, ensuring follow-up on key action points.

• Assist in the preparation of boardroom presentations and reports.

5. Reporting & Analysis:

• Compile hotel performance reports, revenue updates, and operational statistics for executive review.

• Assist in preparing budget-related documents and expense tracking for the Executive Office.

• Coordinate reports required for ownership or corporate stakeholders.

6. Guest & VIP Relations:

• Support the GM/HM in handling VIP guests and owners, ensuring their requirements are met.

• Assist in organizing special events, guest welcome programs, and owner visits.

• Maintain a database of key contacts, including VIPs, owners, corporate executives, and government officials.

7. Office & Project Management:

• Ensure the Executive Office operates efficiently, maintaining supplies and organization.

• Support project management for strategic initiatives set by the GM/HM.

• Assist in coordinating hotel audits, compliance documentation, and policy updates.