Fashion Consultant Executive

ABOUT THE ROLE

We are a premium designer fashion brand specializing in bespoke dresses and custom apparel for international clients. We are looking for a proactive, fashion-savvy Sales & Consultant Executive to deliver personalized consultation and manage customers throughout the entire made-to-order journey—from online inquiries to showroom experiences and order fulfillment.

KEY RESPONSIBILITIES

1. Global Online Sales & Customer Consultation (70%)

·        Respond to international customer inquiries via WhatsApp, Instagram, Email, and Messenger with professionalism and promptness.

·        Provide personalized styling advice on designs, sizing, colors, fabrics, and custom modifications.

·        Manage end-to-end order processing, including online measurements, production coordination, DHL shipment tracking, and delivery.

·        Resolve customer concerns proactively while ensuring a smooth purchasing experience.

2. Showroom Experience & Client Relations (20%)

·        Welcome overseas clients visiting the showroom and provide a premium fitting experience.

·        Build long-term relationships with global VIP clients to encourage repeat business and referrals.

3. Operations Support (10%)

·        Coordinate with the Sales Manager and Production team to monitor order progress and quality control.

·        Maintain customer records, update order status, and support daily operations.