F&B Event Manager

Banquet Operation

• Take charge of banquet event operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

• Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.

• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log

• Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received

• Ensure that team members with direct guest contact possess good product knowledge

• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations

• Check and ensure that all operating supplies are well stocked and sufficient to run operation

• Plan the manning allocation/work assignment per Banquet event

• Implement appropriate and effective measures to keep costs and expenses within budget

• Supervise the maintenance of service standards during banquet service operations

• Engage and obtain guests’ feedback during operations to ensure satisfaction

• Handle guests’ complaints and comments tactfully and efficiently

Team Management

• Interview, select and recruit Banquet employees

• Ensure that new hire induction and required trainings are completed within three months of employment

• Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards

• Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required

• Maintain department communication logbook and update notice board.