Đăng nhập
Đăng ký
Mô Tả Công Việc
- Administration
- Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy.
- Oversees the preparation and update of individual Departmental Operations Manuals.
- Conducts regular divisional communications meetings.
- Ensures the smooth operation of the Food and Beverage Department in the absence of the Director of Food and Beverage.
- Customer Service
- Provides and ensures that all associates provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships.
- Spends time in public areas observing associate-guest interaction and talking with guests, works through Heads of Department to coach associates in guest service skills as necessary.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Financial
- Ensures that each profit centre (e.g. Outlet, Events) and cost center (e.g. Stewarding) is operated in line with maximising profit and the lowest possible cost while also delivering on the brand promise to the guest
- Assists in the preparation of the Annual Business Plan for Food and Beverage.
- Assists in the monthly reforecasting, involves the respective Heads of Department as appropriate.
- Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
- Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
- Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximise yield and overall profits in Outlets and Events.
- Marketing
- Assists in the preparation, utilisation and update of the Annual Marketing Plan, broken down as necessary by department.
- Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
- Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
- Operational
- Ensures that all company minimum brand standards have been implemented.
- Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
- Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that all associates are up to date with the availability of seasonal and new products on the market.
- Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
- Personnel
- Assists in the recruitment and selection of all Food and Beverage associates.
- Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Conducts annual Performance Development Discussions with Heads of Department and to support them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
- Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
- Ensures that each Head of Department plans and implements effective training programmes for their associates in coordination with the Learning Manager and their Departmental Trainers.
- Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Feedbacks the results of the Associate Experience Survey and ensures that the relevant changes are implemented.
- Other Duties
- Is knowledgeable in statutory legislation in associate and industrial relations.
- Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
Hình thức
Quyền Lợi
- Discuss in detail in the interview
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
![Giám sát chuyên môn Tiếng Anh [Xuyên Mộc - Bà Rịa Vũng Tàu]](https://studentjob.vn/resize/150/0/store/2024/7/cong-ty-cp-lien-ket-quoc-te-interlink-truong-lien-ket-quoc-te-inschool-ngoai-ngu-quoc-te-ins-english-chinese.jpg)
