Front Desk Agent (Nhân viên Lễ Tân Nam)

1. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

2. Registers and rooms all arrivals according to established procedures

3.  Maintains intimate knowledge of departmental standards and procedures

4.  Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

5. Maintains cashier float and ensures accurate daily report of all money received

6. Cashes hotel guest’s personal and travelers checks and assists with currency exchange

7. Keeps abreast of all modifications to accounting policies and procedures

8.  Responsible and attends to guest’s request of using the service of safety box at all times

9. Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Melia Hotels Group MAS membership programs.

10. Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

11. Be familiar with other Melia Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Melia Hotels

12. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

13. Performs the audit balances and prepares all works for audit in an orderly fashion

14.  When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

15. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

16. Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Hotel Brand

17. Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

18. Endeavors to maintain the high standards of the hotel with particular regard to the importance of MAS member and other VIP’s and with reference to hotel and to be a health or safety hazard

19. To handle the rebate, paid out /the account transferring .