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Mô Tả Công Việc
Main Duties & Responsibilities
General
o Reads the logbook daily and take action accordingly.
o Provides information regarding the hotel’s facilities & services.
o Ensures to always be informed of VIP in-house and daily functions.
o Handles guest complaints in accordance with service recovery guidelines.
Front Desk
o Assigns rooms and checks in/out guests in accordance with established standards.
o Checks guest history of all arrivals on shift and gets familiarized with the information.
o Greets and addresses guests by name.
o Thanks every guest when they depart.
o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.
o Handles the following situations in accordance with hotel policy:
Early arrivals and late check outs
Rebate and paid outs
Refund
o Runs the night audit
o Post folios and relevant data in the system immediately and accurately.
Yêu Cầu Công Việc
- Ideal candidates must have at least 2-3 years experience in the same role at 5 star Hotel . Having experience in Pre-opening setup is a plus
- Friendly to work with, good customer service mind.
Hình thức
Quyền Lợi
Mức lương
Từ 5 đến 8 triệu
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
