Giám sát Lễ tân/ Guest Service Supervisor (KHẨN)

• Supervise front office operations during assigned shift including:

• Maintenance of guest informationn

• Maintenance of information about local events

• Compile occupancy statistics

• Supervise the use of the public address system (PAS)

• Supervise group bookings

• Assisting with serious complaints

• Supervise cashiering activities during shift including:

• Cash handling and banking procedure

• Dealing with irregular payments

• Instructing staff on credit policies and facilities

• Instructing staff in cash security procedures

• Carry out debtor control

• Prepare reports

• Supervise the cashiering system

• Works with Superior and Human Resources on mainpower planning and management needs

• Works with Superior in the preparation and management of the Section’s budget.

• Conduct Night Audit Process for the Resort

• Provide department orientation and training of the resort service standards, procedures and programs

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Motivate and provides a work environment which brings out the best in team members

• Attend briefings daily and hand over the unfinished task to the next shift for follow-up and continued implementation.

• Attend meetings and trainings as assigned by management

• Comply with company rules and regulations. Fingerprinting and uniform wear as the resort's policy and standard

• Carry out the tasks assigned by the Front Office Manager/ Duty Manager.