Mô Tả Công Việc
- To greet VIP’s and returning guests and guarantee the link between them and GM.
- Incident/complaint management of the day (if applicable) personally or by e-mail/phone.
- To check the Market Metrix surveys and take the appropriate action.
- To conduct lobby inspection in order to guarantee arquitecture sense perception (sight, smell, sound, touch and taste) and everything in place and correct order.
- To get the following day arrival list to check VIP’s and repeating guests.
- To check Market Metrix monthly reports, prepare presentation for HOD’s establishing action plans.
- Compile the relevant information and necessary reports to Area GEX Manager.
- To follow up on Area GEX Manager Action Plan
- To conduct Guest Experience Review/ Quality Committee meeting
- To focus on sustainability actions / CSR, environmental, social and cultural
Yêu Cầu Công Việc
- Local candidate with excellent English communication (both written and oral communication)
-Specialist Degree, at least bachelor’s degree in public relations, Hospitality, Mass Communication, Marketing (or similar studies)
- Customer Service Skill and strong knowledge of Microsoft Office
- Have excellent communication, analytical, and interpersonaL skills.
- At least 2 years of experience with the similar position in the international hotel
Hình thức
Quyền Lợi
- Great training course
- Professional and friendly working environment
- Annual salary increase + Insurance
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.