Guest Relation Officer / Nhân viên đưa đón Sân bay

• Welcome the guests as soon as they land from their flights with the signboard

• Provide information to the guests on requested services at the airport (mobile sim cards, money exchange, lost and found information, transportation, etc.)

• Assist and direct the guests to our car transfer service

• Coordinate with the team for information about the airport service (flight delays, special events on public holidays, military patrol, etc.)

• Set up and check the amenities on our cars (water, cold towels, music, wifi, etc.) accordingly

• Assure the good condition of the airport counter (cleaning, organizing, and decorating)

• Report to the transportation team and leaders all guest related issues during the transfer

• Support to find and bring back the lost and found luggage for the guests

• Support the GRO team at the resort when there is no demand at the airport

Shifts: 3 main shifts are decided by the frequency and the landing time of the flights. Additionally, based on the daily memo, the extra shifts may need to be arranged accordingly.

• Night shift: 9:00 pm – 6:30 am

• Morning shift: 6:30 am – 4:00 pm

• Afternoon shift: 1:00 pm – 10:30 pm

Transfer to the airport: GROs are supposed to be at the mainland to clock in their shift before following with a Marriott car to the airport based on the transportation team’s arrangement. When ending the shift, GROs are obligated to be back to the mainland to clock out before leaving work.