Guest Service Agent - Female preferable

Our mission is to provide, within a positive working environment, superior hotel management services for economically viable properties. To this end, each of us is responsible for providing maximum customer satisfaction by delivering exceptional service and quality products. By meeting and continually striving to exceed our customers’ expectations, we will produce the results needed to satisfy and attract investors and continue individual and corporate growth

A hotel receptionist usually works behind the front desk near the entrance of a hotel. Most hotel receptionists dress to project a professional image for their employer. A hotel receptionist job includes may duties and responsibilities.

 Female preferable

 Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

 Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

 Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

 Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

 Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

 Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

 Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

OTHER RESPONSIBILITIES

• Responsible Business: Show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.

• Accepts flexible working schedule when necessary for the Hotel’s uninterrupted service as well during the pre opening stage.

• Be co-operative to the entire team for all other duties and do direct job or indirect job to be one team. You may be required to undertake other duties or you may work in another department from time to time as the Hotel may require according to the business requirement