Guest Service Center | Nhân viên Tổng Đài

Align your working practices and conduct with Sheraton Haiphong Hotel consistently strive to meet and exceed the expectations of both internal and external guests.

- Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.

- Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.

- Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.

- Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.

- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.

- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.

- Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.

- Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.

- Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.

- Coordinate with Room Service menu availability to ensure guest satisfaction.