Guest Services Agent - Nhân Viên Lễ Tân

o Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.

o Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guest relation at all times

o Welcome guests upon arrival and check in according to established standards and procedures.

o Adhere to all credit procedures and accounting procedures as they pertain to the registration process.

o To handle all keys for guests as requested.

o To provide information and assist all guest.

o To provide courteous and efficient service to comply with each and guests request.

o Check out guest courteously and accurately.

o Post all charges without delay and update the folios.

o Balancing of credit card, charges, and cash.

o Accurate handling of cash float.

o Project courtesy and hospitality across the desk.

o File registration cards for arriving guest.

o Post advance deposit.

o Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.

o Handle guest complaints promptly according to established procedures and then report to Front Desk Manager for further follow up when necessary.

o Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.

o Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

o Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel.

o Maintain a well-groomed appearance and a tidy work area.

o Ensure registration cards are accurately completed as per the required laws.

o Ensure check in screen in the Front Office computer is accurate and all details have been completed.

o Filling the supporting bills on to respective guest bill docket.

o Record all the vouchers received by checking against the system to match with guest reservation.

o Handle the foreign currency exchange.

o Responsible for document with serial number such as: official receipt, paid out form, rebate, currency exchange, etc.

o To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.