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Mô Tả Công Việc
- Adhere to the customer-first purpose and promptly attend to customers’ needs.
- Communicate well with guests and colleagues.
- Be a positive influence, responsible and proactive in solving problems.
- Flexible and responsive to changes in work requirements.
- Be a good team player, helping team members achieve team goals.
- Advise on departmental operating procedures and improvement of environmental facilities, etc.
- Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
- Greet all guests with a warm, friendly and sincere smile.
- Communicate with guests to understand their feedback and provide professional service to them.
- Able to understand guests’ requests and communicate with superiors promptly.
- Adhere to Hilton service standards and service quality reviews.
- Assist in department training for new employees.
- Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
- Maintain a high level of cleanliness in the work area.
- Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
- Receive products when they arrive.
- Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
- Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
- Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.
- Perform any other reasonable duties as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Yêu Cầu Công Việc
- High School graduate / recognized beauty school or institution certified.
- Minimum 1 years of experience or equivalent combination of education and experience.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- Must be physically fit and able to work long hours.
- Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department.
Hình thức
Quyền Lợi
Hilton is a leading global hospitality company. We deliver a comprehensive benefits package including health, financial, travel, family support, and personal development while fostering a workplace culture built on respect, hospitality, and well‑being.
- Service Charge
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Others benefits
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