Mô Tả Công Việc
HOTEL DESCRIPTION
Hai Phong, the third largest city in Vietnam is also the most important seaport in the northern part of the country. The city is located only a couple of hours from Hanoi (120km).
Mercure Hai Phongis located 5 minutes from Cat Bi International Airport.
The property includes 176 hotel guest rooms and 57 serviced apartments. Other facilities are: 01 cuppa bar, 01 ballroom, 06 meeting rooms, 01 swimming pool and 01 restaurant.
Main responsibilities
- To greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name.
- To open doors, welcome and greet guests coming and leaving the hotel.
- To use visual cues to seat Guests in either the bar or dining area depending on their preference.
- To inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
- To observant to Guests’ needs throughout dining experience to ensure they receive high quality service
- To be smiling, to show warmth towards guests.
- To recognize regular guests, VIPs and try to remember guest names.
- To help guests with parking: call for staff to come and park guest cars at the right place, register to control, give receipts to guests and call for staff to return guest cars if required.
- To keep the front area heading to the Restaurant clean.
- To follow up, update and send reports of costs to Accounting Department everyday. To carefully check all notes in arrival lists of departments related to payment.
- To check all credit cards to ensure there will be no refusal of payment, to grasp all pay ability of each guest.
- To check all income and expenditure documents, print invoices and take cash according to the bills.
- To exchange foreign currencies, to exchange travel checks for guests as prescribed.
- To record and check rack rates, update the prices applied for specific types of customers according to pricing policies of the hotel at the current time.
- To keep the strongbox safe.
- To ensure the advance payment for guests, any changes in bills must be confirmed by guests’ signature and approval of authorities.
- All records of changes in payment must be enclosed in guests’ documents and forwarded to Accounting.
- To save all payment documents as prescribed in the hotel.
- To inquire and regularly update policies, regulations related to the profession.
- To carry out duties assigned by senior.
Yêu Cầu Công Việc
Skills / Qualities / Kỹ năng và Phẩm chất
• Good at writing and communication in English..
• Extremely high spirit of Customer Service.
• To be upbeat, outgoing and positive.
Hình thức
Quyền Lợi
Candidates will be provided with more job details during the interview.
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.