Hostess/ Nhân viên lễ tân Nhà hàng

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests’ name when possible;
• Answer phones and take reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen or superiors;
• Maintain an up-to-date knowledge of restaurant’s daily services and activities;
• Effectively communicate and update all the team on any changes to ensure guests receive the updated information;
• Engage guests in waiting with regards and provide more information of the restaurant’s services and area attractions;
• Ensure smooth running of the restaurant by managing guest flow among the service sections;
• Escort and seat the guests at their table before handing over to the station Supervisor;
• Actively listen and respond positively to guest questions, concerns and requests;