Housekeeping Manager

SCOPE OF WORKS

• To ensure a clean, safe an sanity environment is provided, staff an visitors in accordance with the highest standards an applicable standards of the Hotel.

• Provide training, supervision, and motivation of assigned supervisor in daily routines and project work.

• Give direction and control all activities relating to the Housekeeping department.

• Trainings or anything related to employee development programs

DUTIES AND RESPONSIBILITIES

. Ensures that all Housekeeping staff perform duties in accordance with hotel policy.

. Formulating and establishing plans for all aspects of Housekeeping management and operation.

. Assists the supervision of Housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards

. Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.

. Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.

. Ensures all occupied rooms are cleaned and prepared for guests on a daily basis.

. Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.

. Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.

. Liaises with Floor Supervisor, Public Area Supervisor, Linen Supervisor and Laundry Supervisor to coordinate planning and scheduling for regular activities.

. Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.

. Stores safely and maintains all equipment, supplies and chemicals as required.

. Recommends to the Executive Assistant Manager renovation and repair needs for rooms and public areas.

. Reports problems with materials and equipment to Executive Assistant Manager.

. Responds to guest requests and immediately handles problems and complaints about housekeeping functions to maximize guest satisfaction.

. Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment.

. Assists the Department of Human Resources with the recruitment of all Housekeeping staff setting both tasks and qualifications.

. Recommends promotions, transfers and dismissal of all Housekeeping staff to Executive Assistant Manager

. Conducts regular meetings with Housekeeping staff to assist in the efficient and smooth operation of the department.

. Assists with performance appraisals of all Housekeeping staff and prepares guidelines and time frames for improvement.

. Participates in all staff and training meetings as required.

. Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.

. Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.

. Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all Housekeeping staff.

. Maintains a high standard of hygiene and sanitation throughout all service areas.

. Reports any health or safety hazards to the Executive Assistant Manager

. Performs other duties as assigned by the Executive Assistant Manager