Human Resources and Training Coordinator

• Provide secretarial and administrative services to the HR Department and the hotel, in line with InterContinental Hotels Group standards. Promotes the desired work culture around Our Winning Ways.
• Assisting the Training Manager for the training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.
• At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

FINANCIAL RETURNS:

• Maintain general filing systems
• Answer incoming telephone calls and either transfer, redirect or take a message
• Prepare files, reports, correspondence and other relevant business documentation
• Oversee all Purchase Requisitions in the department
• Handle general enquiries
• Arrange appointments and meetings
• Take dictation of correspondence as required
• Open and sort mail
• Maintain confidentiality at all times on all matters
• Demonstrate essential overall knowledge of the organization
• Understand the responsibilities of other units and departments and co-operate with them
• Access and use work processing computer packages and keep up to date with enhancements to latest upgrades
• Coordinate with the training facilitators to arrange and prepare all requirements for the successful execution of training events.
• Maintain an effective filing and administration system for the training function
• Follow up the progress of the Training Business Plan for each department
• Maintains all hotel training records
• Filling a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Attend departmental training session
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Maintain current information and records of suppliers of training resources and materials
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Produce monthly training reports for your Manager and the General Manager including:
• Internal Training Programs conducted:
• Who attended
• Number of people attended
• Duration of training
• Who trained
• Cost of delivery (including labor costs)
• Anticipated return on investment and/or training goal
• External training programs attended:
• Who attended
• Number of people attended
• Duration of training
• Who trained
• Cost of delivery (including labor costs)
• Anticipated return on investment and/or training goal
• Liaise with educational institutions conducting hospitality and training courses
• Regularly communicates with staff and maintains good relations
• Occupational Health and Safety Responsibilities
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements