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Mô Tả Công Việc
- Supervise daily In-Villa Dining operations to ensure smooth service flow, quality standards, and guest satisfaction.
- Coordinate order taking, preparation, delivery, and service with Kitchen, Stewarding, Housekeeping, and Butler teams.
- Ensure all in-villa dining orders are delivered accurately, on time, and in line with brand standards.
- Handle guest requests, special arrangements, and complaints professionally, ensuring effective service recovery.
- Conduct daily briefings, assign duties, and manage staff schedules and rosters.
- Train, coach, and support team members to maintain high service standards.
- Monitor cleanliness, hygiene, and safety standards in all service areas.
- Ensure proper handling, storage, and maintenance of service equipment and supplies.
- Monitor stock levels, control costs, and support inventory management.
- Prepare daily operation reports and communicate key issues to management.
- Ensure compliance with Six Senses standards, SOPs, and service procedures.
- Perform other duties as assigned by Management.
Yêu Cầu Công Việc
- Diploma or Bachelor’s degree in Hospitality Management, Food & Beverage, or related fields.
- Minimum 2–3 years of experience in F&B operations, preferably in In-Villa Dining / Room Service / Supervisor roles at upscale hotels or luxury resorts.
- Strong knowledge of F&B service procedures, room service operations, food safety, and hygiene standards.
- Good leadership, team supervision, training, and scheduling skills.
- Good command of spoken and written English; additional languages are an advantage.
- Strong communication, problem-solving, and guest service skills.
- Professional appearance, positive attitude, and strong service mindset.
Hình thức
Quyền Lợi
100% salary in 2-month probation
Social Insurance on 100% salary
Annual Home leave ticket support
Accommodation provided
Uniforms provided
Relocation allowance to all positions provided
24/7 personal accident enrolled from starting date
Duty Meals and Transportation provided
2,400,000 VND monthly allowance
Seniority Bonus
Year End Bonus and Tet Bonus
Worldwide learning & Career Development with Six Senses & IHG
Mức lương
Thỏa thuận
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