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Mô Tả Công Việc
- Deliver personalized guest service in line with Six Senses’ vision, values, and brand standards, with a focus on Japanese-speaking guests.
- Coordinate guest arrivals, departures, transfers, and warm welcome arrangements.
- Handle guest requests, reservations, activities, and in-villa dining arrangements efficiently.
- Maintain accurate guest profiles, preferences, and service records in the system.
- Coordinate closely with internal departments to ensure seamless guest experiences.
- Assist with spa bookings, billing, luggage handling, and valet services.
- Proactively collect guest feedback, resolve concerns professionally, and ensure high guest satisfaction.
- Maintain excellent grooming, service quality, and professional standards at all times.
Yêu Cầu Công Việc
- Completed High School education is required.
- Hospitality degree from a recognized hospitality school preferred
- One year of experience in a similar role in a high end resort.
- Advanced Opera PMS system and POS.
- Knowledge of Front Office Department procedures.
- Good command over written and spoken English.
- Willingness to learn new skills and work hard.
- Ability to work under pressure.
- Dealing with high end guests.
- Flexible working hours with extra hours requires.
Hình thức
Quyền Lợi
- 100% salary during the probation period (2 months).
- Monthly allowance: VND 2,400,000.
- Competitive Service Charge.
- Seniority bonus after every 12 months of service.
- Attractive year-end and Lunar New Year bonuses.
- Social Insurance contribution based on 100% of salary.
- 24/7 personal accident insurance from the first working day.
- Annual home leave air ticket support.
- Relocation allowance.
- Staff accommodation provided.
- Uniforms and laundry service provided.
- Staff meals and transportation provided.
- Global training opportunities and career development with Six Senses & IHG.
Mức lương
Thỏa thuận
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