IT Executive

Key Responsibilities:* IT service:- Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner.- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/ software/ connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices.- Escalating network, server and corporate web tools/ applications related incidents/requests to VSIP Group IT expert teams for further resolution.Escalating serious incidents to IT Assistant Manager/ Group IT Manager and the Management for immediate attention and decision making.- Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution.- Supporting VSIP Group IT expert teams to maintain/upgrade IT infrastructure and application systems.- Setting up PCs (hardware/ software/ connectivity) for newcomers and VSIP employees from other VSIP sites.- Maintaining/Upgrading PCs (hardware/ software/ connectivity) and other IT devices for current users when requested.- Completing other technical tasks assigned by IT Assistant Manager/ Group IT Manager and the Management.* IT Administration/ Management:- Logging, tracking and updating tickets on the Helpdesk System.- Suggesting the purchase of IT hardware/ software for new users or for upgrade/replacement if needed, checking condition/ configuration of new/ current items, updating the inventory system and keepingthem organized in the IT store. Liaising with vendors/ suppliers for delivery/ replacement/ maintenance services.- Documenting all knowledge and experiences in the File Sever/Knowledge Base System- Completing other administrative tasks assigned by IT Assistant Manager/ Group IT Manager and the Management.* Technology:- Promoting research, innovation and new ideas, and running projects and initiatives to improve IT services and business efficiency.- Actively participating in building/improving data protection, disaster recovery, business continuity and security programs.- Actively working with VSIP Group IT expert teams to propose enhancement in systems to serve users better.- Performing other technical related tasks assigned by the VSIP Group IT Manager.