IT Help Desk (Casino & Gambling business)

• Installs software and installs and repairs hardware and peripherals;

• Tests programs;

• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;

• Maintains systems, databases and web pages;

• Administers user accounts;

• Designs and produces basic reports;

• Sets up and submits production jobs and edits and debugs computer output;

• Transfers computer files between platforms;

• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;

• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;

• Arranges for distribution of output to customer;

• Maintains records;

• To perform any other reasonable duty as requested by management.