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Mô Tả Công Việc
ABOUT ESOFTEsoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality. The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.At Esoft, we encourage all applicants from minorities, women, the people with disabilities and all other qualified applicants. JOB DUTIESTo manage and support users (hardware/software):- Troubleshoot system and network problems and diagnose and solve hardware or software faults- Install and configure computer hardware, operating systems and applications- Provide first level support to requesters e.g. answering via Skype, incident management, phone etc.,- Set up new users' accounts and profiles and deal with access issues- Monitor camera system and extract necessary data whenever it's requested or needed- Calibrate screens in production frequently or on-demand- Daily monitor incident management system, classify and modify all incidents in compliant with IT standards- Handle incidents within agreed service level agreements (SLAs)- Follow up with the system development team on various systems issues- Provide weekly incident reports to the department headTo manage IT assets (including regular maintenance and repairing):- Keep IT asset management up-to-date with precise data- Keep storage neatly and well-organized- Manage desktop, laptop, and mobile device in stock, software application licensing- Make sure availability of backup equipment- Conduct internal audit and support Finance in bi-annual hardware and licence audit- Manage electric devices, power supplier, UPS etc.,- Make sure software is up-to-date with the latest version- Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription- Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications- Deploy improvements and fixes to the network and applications infrastructureTo provide instructions on the new systems and propose IT coaching:- Develop IT coaching materials in the support area- Propose and implement IT coaching/training activities in support area to other departmentsTo purchase IT assets:- Deal with vendors for purchasing all hardware, software, and services employed by the network and its applications- Support Finance in preparation of contracts and collect quotations- Prepare purchasing requests for IT-related equipment & software- Receive and register new equipment from vendors- Provide monthly reports on new IT assets to department head and Finance
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Yêu Cầu Công Việc
1. Education:College graduate, preferably in IT field2. Professional Knowledge:General IT knowledgeWindows and Mac operating systems3. Supplementary Knowledge:Basic knowledge of Network and Linux4. Skills:Functional Skills: CCNA, MCSESupplementary Skills:Basic English IT language (good at reading and understanding; speaking and writing)Communication skills5. Personal Requirements (Attitude, Personality, Ability):Long-term commitmentCustomer-oriented mindsetDemonstrates Esoft’s 6 core values: Open, Care, Credibility, Quality, Passionate, Creative thinker6. Experience:2+ year in IT support
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Hình thức
Full-time
Quyền Lợi
We are a diverse crowd of doers and thinkers who work 24/7 from our offices in Denmark, Sweden and Vietnam, all of us towards the same goal – creating outstanding solutions and the best customer experience.Our purpose is to make it easier to market real estate. For nearly 20 years, we have worked passionately to help realtors all over the world by delivering reliably image solutions and great marketing tools.Joining us, you’ll have an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.Also, you will join a dynamic and international environment anchored in a strong company culture that encourages and fosters creativity, innovation, respect and equality. Our values - quality, credibility, openness, innovation, care, and passion – are based on a belief that we can make a difference – for each other and our clients. Our award-winning CSR policy and high employee ethics are proofs that we walk the talk. WHAT WE OFFERWe are looking to build a long-term relationship, and you will be part of a team that is in a very exciting development phase. We offer a competitive salary and benefit package including an attractive incentive plan, other activities like: Team building, company trip, Year End Party…that fit the selected candidate’s experience and qualifications. Additional benefits include 13th and 14th month salary as per regulations set forth in our staff manual. Insurance contributions as regulated by the law. Besides fully participate in SIUIHI, we offer private health insurance including family members as per regulations set forth in our staff manual; Annual health check as well as meals (co-sharing) consumed in the company’s canteen. Training activities are carried out both at a corporate as well as individual level.
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