Mô Tả Công Việc
We’re looking for a passionate ITSM Engineer to join our growing digital banking team!You’ll play a key role in building, improving, and supporting IT Service Management (ITSM) solutions using the Atlassian Ecosystem (Jira Service Management, JIRA, Confluence, etc.).This is your chance to make a real impact by streamlining IT processes, enhancing collaboration, and ensuring smooth, efficient operations for our digital banking services.
Build and Configure ITSM Solutions: Use Atlassian tools to design ITSM workflows, service catalogs, and knowledge bases that fit our digital banking needs.
Improve and Innovate: Identify opportunities to improve existing processes and implement solutions that enhance incident, problem, change, and service request management.
Be the Atlassian Expert: Serve as the main point of contact for Jira Service Management, Jira, Confluence, Jira Product Discovery, ensuring it’s always running smoothly and meeting our needs.
Collaborate with Teams: Work closely with engineers, security experts, and operations teams to integrate ITSM practices into our digital banking platform.
Stay Ahead: Keep up with new features in the Atlassian Ecosystem and ITSM best practices to help us continuously improve.
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Yêu Cầu Công Việc
Experience with Atlassian Tools: Hands-on experience with Jira Service Management and Confluence.
ITIL Knowledge: Familiar with ITIL practices and frameworks.
Problem Solver: Strong analytical and problem-solving skills.
Great Communicator: Able to explain complex ideas in a clear and simple way, working well with both technical and non-technical team members.
Banking Bonus: Experience in digital banking or financial services is a plus, but not required.
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Hình thức
Full-time
Quyền Lợi
You’ll love working with us if you are:
Passionate about technology.
Independent but also a good team player.
Comfortable with a high degree of ambiguity.
Focused on usability and speed.
Keen on presenting your ideas to your peers and management.
At TYME, opportunities are here for the taking. If you want to be part of our purpose and live and lead through our values, we can offer exciting development opportunities through expanded lateral roles, stretch assignments, or people leadership.Some of our benefits:
Meal and parking allowances are covered by the company.
Full benefits and salary rank during probation.
Insurances such as Vietnamese labor law and premium health care for you and your family.
SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development.
Values-driven, international working environment, and agile culture.
Overseas travel opportunities for training and work-related.
Internal Hackathons and company events (team building, coffee run, etc.).
Pro-Rate and performance bonus.
15-day annual + 3-day sick leave per year from the company.
Work-life balance 40-hr per week from Mon to Fri.
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.