Manager, Housekeeping

Duties may include, but are not limited to:

• Assist Executive Housekeeper with multiple tasks from the department to ensure work efficiency.

• Full knowledge of the hotel product, including room types, rates, related features and facilities, food and beverage outlets/promotions, spa, fitness center and. etc.

• Ensure assigned rooms, corridors, service areas, and other areas are properly cleaned.

• Inspect these areas daily and submit work orders to the engineering department.

• Ensure all reports are prepared and completed on time.

• Ensure effective and complete training programs are in use and all employees and supervisors are well trained and retrained as needed.

• Ensure all housekeeping’s working procedure are available to use effectively.

• Ensure proper key controls are in place.

• Ensure par levels of linen, towels and uniforms are in order.

• Take an accurate linen inventory monthly.

• Be responsible for inventory of guest supply and mini-bar inventory of each period.

• Carry self-professional appearance and manner, according to the employee handbook.

• Control overtime through good management and immediate response to problems.

• Ensure all employees in proper uniform.

• Immediate response to all guest problems.

• Ensure lost and found articles are stored properly and that the correct logs are maintained.

• Maintain a system of absentee tracking.

• Complete regular forecasts of business levels, manpower and expenses.

• Maintain a regular quality control inspection of department standards.

• Develop and maintain a motivational working environment within the department and positive relations with other departments.

• Provide employee counseling, support and guidance as required.

• Maintain cost-effective rostering system, which is flexible to occupancy.

• Train housekeeping employees to become multi skilled in all facets of housekeeping and associated departments.

• Maintain an annual leave roster for low occupancy periods.

• Initiate measures to minimize all wastage of materials and amenities are used in the department.

• Attend training and meetings sessions as required.

• Other related tasks as assigned.