Night Manager

• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking

• Meet and Greet VIPs

• Handle all Complaints

• Ensure working of all Front Office Policies and Procedures

• Ensure effective shift hand-over

• Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

• Efficient check in and check out process

• Review and monitor early morning wake up procedures

• Post room charges

• Maintain correct guest registration cards

• Maintain special programs (eg frequent flyer; priority club)

• Effective management of incoming and outgoing calls

• Maintain current Hotel information

• Provide information on memberships

• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

• Complete knowledge of all room types, hotel matrix, and facilities

• Review arrival lists and anticipate needs

• Operate communication equipment

• Access and use rooms computer programs

• Conduct Credit card checks

• Ensure staff adhere to Standards and Procedures for cash handling

• Prepare contingency reports

• Staff Supervision of Night staff: Contractors, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed

• Oversees the Night Audit Function

• Develop, update and train standards and procedures

• Produce Revenue Reports

• Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers

• Week end and Month end reports completed in line with policy

• Advise Line Managers of recurring errors

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by General Manager from time to time.