Quản lý bộ phận lễ tân/Front office Manager

To manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

1. Make sure that all the FO Department follow up theirs Standard and Procedures and to to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

2. Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition

3. Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques and upselling in line with FIT marketing program and maintain inter-departmental relationships to ensure seamless customer service

4. Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained

5. Works with superior in the preparation and management of the department’s budget

6. To manage the recruitment, training and development of the staff according to the human resources procedures and the quality guide.