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Mô Tả Công Việc
- To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
- Maintain professional grooming, follow hotel policy and brand standard
- Look smart – wear your uniform with pride
- May assist with other duties as assigned by management
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and IHG generally) products and services
- Prepare and execute action plans which increase reservation sales and associated business
- Follow up pre-payment for advance purchase and Wholesales FIT bookings
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Record and process reservations made by phone/ fax/ email
- Accept and follow up wait list reservations
- Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
- Promptly handle guest requests and coordinate with related departments to get things done
- Ensure individual/ company/ travel agent/ source/ group profiles are well updated
- Maintain knowledge of special rates/ offers/ promotions
- Be a friendly face and helping hand to our guests
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
- Prepare reports as requested (e.g., Miscellaneous reports)
- Check reservation creations and update booking details as per hotel standard
Yêu Cầu Công Việc
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Problem solving and organizational abilities
- Proficient in the use of computer
- Good listening, speaking, reading and writing skills
- Language: English and Vietnamese
- High School or Vocational Certificate in Hotel Management, Business Administration, or related field
- 1 year related experience or 6 months experience in Reservations/Front Office or an equivalent combination of education and experience
Hình thức
Quyền Lợi
- Competitive salary / Mức lương hấp dẫn
- At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
- Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
- 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
- Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
- 13th month salary/ Chế độ thường thường niên (lương tháng 13)
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
- Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
Mức lương
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