Reservation Manager | Quản Lý Đặt Phòng

- Ensure information provided to guests is accurate and individualized 

- Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge 

- Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

- Assist in preparing daily, weekly and monthly reports

- Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

- Ensure smooth shift changes with proper pass-on to the next shift

- Report any equipment failures/problems & repair requests to Maintenance department

- Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

- Maintain complete knowledge of all food & beverage services, content & preparation methods, outlets and hotel services/features to promote its product and services

- Coordinate and communicate with all other departments to ensure a smooth operation

- Identify and develop team members with potential

- Conduct performance review with the team

- Constantly monitor team members' appearance, attitude and degree of professionalism

- Prepare detailed induction programs for new employees

- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business other responsibilities

- Be aware of the hotel fire & life safety/emergency procedures

- Attend all briefings, meetings and trainings as assigned by management

- Maintain a high standard of personal appearance and hygiene at all times

- Perform other reasonable duties assigned by the assigned by the management