Revenue Manager

To work and guide the hotel team’s revenue management strategies to maximise overall hotel revenue and profitability. Use and manage the various revenue systems and tools to provide fact-based business decisions and actions. Drive the revenue culture and challenge the hotel based team to achieve all segment performance.

To take on a leadership and decision making role for property pricing, distribution and market mix strategies and work with all departments to ensure maximum revenue potential is achieved in their area of responsibility.

 Forecasting / Daily Management

o Maintain the manual / automated revenue management systems to assist in driving accurate data to assist in fact based decisions.

o Prepare and monitor demand forecasts as defined by Onyx policy.

o On a daily basis review and deploy inventory restrictions and pricing strategies designed to maximise revenue given the forecasted demand conditions.

o Provide direction to the E-Distribution and Reservations team on inventory management, balancing room types and management / updating of the Static WHO allotments in the bed banks, aligned with the hotels revenue strategy.

o Monitor competitor pricing for all revenue generating departments and work with the appropriate department heads to ensure optimum pricing strategy for revenue maximisation.

 Reports / Revenue Meeting

o Prepare and distribute daily, weekly, monthly, and other periodic reports as defined by the Onyx policies.

o Conduct and lead weekly Revenue Strategy Meetings and Group pick up meetings. For resort hotels with longer lead time, ensure Outlook A and Outlook B forecasting SOP is maintained.

o Ensure the 21st of the month lockdown forecast submission is completed and a rolling 12 month forecast is submitted.

 Strategy & Analysis

o Monitor results versus budget on a regular basis and report at appropriate intervals.

o Apply appropriate restriction settings in all systems to optimize RevPAR during high demand periods, ensuring that WHO stop sale notifications are immediately updated in the participating bedbanks.

o Prepare and report historical results to the appropriate parties, accompanied with an analysis of results and recommendations for future policies and procedures.

o Ensure tracking of all sales programs / promotions / advertising and provide feedback as necessary to relevant departments on the profitability and results of those initiatives.

o Analyse current revenue generation trends, and identify critical areas for Revenue opportunities.

o Work with all revenue centers to create and implement seasonal promotions, packages, and other programs to increase demand and revenue during off peak and identified need periods.

o Conduct competitor and market research to assist with implementing strategies for achieving optimal market mix and attracting new markets as needed.

 Communication / Training / Co-ordination

o Implement revenue management and system standards, procedures, and policies as defined by Onyx.

o Work with Front Desk Manager and Director of Sales to ensure that all staff handling reservation requests are trained in revenue management best practice and follow Onyx policy with regards to guest service and reservation management.

o Direct the Ecommerce manager to ensure that correct Inventory / BAR rates and other strategic packages are available on our own and third party websites. Ensure that WHO Static allotments are being updated in the Bed banks as per revenue strategies.

o Direct the Reservations Manger to ensure that all rates are correctly maintained and utilised in the PMS system, and that the PMS system is correctly used by the Reservations / Front Office team for checking rate/room availability and managing reservations.

o Work with all relevant parties to ensure rate integrity and rate parity in the market place.

o Liaise with the General Manager, Director of Sales, Director of Rooms, Financial Controller, and Corporate office to assist with the development of the Annual Budget.

o Work with the General Manager, appropriate heads of department and Corporate Office (including but not limited to Sales, Marketing. Ecommerce and Operations) to ensure that the following pricing strategies developed and deployed are in line with the hotels revenue objectives.

- All Sales, Marketing, Food & Beverage and Ecommerce promotions and pricing strategies

- Group pricing and contract practices

- Annual Corporate Rate / Contract Negotiations

- Contract Negotiations with Third party websites and other distribution partners.

- Contract negotiations with Wholesalers