Sales Manager

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR elated actions where needed

• Monitors competitors activities and assists in marketing intelligence

• Refers sales leads to appropriate personnel within the InterContinental Hotels Group

• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business

• Services existing business through management of account bases

• Sell all facets of the hotel

• Manage the corporate head office and the preferred hotel history for that company

• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business

• Develop and maintain a regular pattern of sales calls, meeting with principals of target market

• Builds profile within local market place through attendance at various events and local market place

• Conduct client interviews

• Grows existing business and establishes and pursues leads which will develop business

• Interfaces with operations on a timely basis

• Initiates and prepares tenders for business

• Assesses sales and marketing data

• Assists with the preparation of new products and services

Financial

• Help create the department’s annual budget and the setting of departmental goals

• Monitor budget and control expenses with a focus on food, beverage, and labour costs….

• Monitors existing business and inputs into sales strategy meetings to maximize business

• Stock control of collateral

• Collateral input

Guest Experience

• Entertain clients

• Assists in the evaluation of sales and marketing activities

• Liaison with advertising agency

• Execute advertising/creative briefs in a timely manner

Responsible Business

• Provides direction on, and conducts market research and analysis

• Plan and conduct familiarization tours and site inspections

• Travel when required to promote the hotel and develop potential business

• Maintain regular contact with the IHG hotels in your region and the regional reservation office

• Analyses sales mix and likely impact on hotel goals

• Implement direction from Director of Sales and Marketing and Regional Managers

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management