Sales Manager (TA & CORP)

We are looking for Sales Executive (TA & CORP) for Lavis 18 Hotel & Serviced Apartment, job description as below:

1. Seeking new Customers:

• Searching for customer information through many different channels to build a system of potential customers.
• Actively contact potential customers in the self-searching list or from the hotel's data system to introduce services and preferential programs.
• Send service information via email for customers to refer to, answer customer questions when there is email feedback from customers.
• Use sales skills to negotiate and persuade guests to use the property's services.
• Carry out procedures to sign contracts with customers who agree to use the service.

2. Taking care of new and old customers:

• Actively contacting customers who have been using the service to understand the situation and develop good relationships with customers.
• Timely support, respond to requests and complaints from customers.
• Follow up the contract termination time to convince customers to renew the contract
• Actively send promotional information to old customers to convince them to use the property's services again.
• Conduct procedures to sign new contracts with old customers who want to use the service again

3. Contract Implementation:

• After closing the contract with the customers, the sales staff coordinate with the relevant departments to implement the contract, ensuring the requirements of the customer.
• Monitoring the contract implementation process, service quality so that customers receive the best value.
• Coordinate with related departments to quickly overcome problems arising in the process of using the service of customers.
• Follow up the contract liquidation process, support the accounting department to urge the debt.
• Coordinate with Marketing department to plan and implement incentive programs on holidays and Tet; Customer Gratitude; Introduce new products and services to reach and attract customers.
• Collaborate with other departments in the property to improve service quality to meet the needs of customers.
• Making periodic work reports, arising.
• Participating fully in department meetings, reporting feedback from guests to have effective solutions to handle and overcome.
• Implement the business plan from time to time.
• Exploiting sources of group guests, travel agents, co-operate.