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Mô Tả Công Việc
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process alleservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing.
- Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats.
Yêu Cầu Công Việc
- High school diploma or suitable equivalent
- Tourism & Hospitality experience preferred
- Competent in Microsoft Office software
- Feel comfortable working in a fast-paced environment requiring multitasking
Hình thức
Quyền Lợi
- Competitive salary and bonus
- 12 days full paid leave a year
- Annual health check
- 24/24 Personal Accident Insurance
- Insurance as per labor law
- Duty meals
- Professional working environment
- Long term career opportunity and internal opportunities in 23 properties in Vietnam
- Other benefits for associate from Marriott International
Mức lương
Thỏa thuận
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