Mô Tả Công Việc
Business Analysis & Solutioning:Analyze business needs, challenge assumptions, and identify opportunities for process improvement.Elicit, analyze, and document business requirements (BRD, FRD, user stories, acceptance criteria).Proactively question, validate, and refine requirements to ensure completeness, consistency, and business value.Translate business requirements into functional specifications aligned with Salesforce capabilities.Collaborate with technical teams to design effective and scalable Salesforce-based solutions.Ensuring requirements are clear, consistent, feasible, and aligned with business goals.Identify and recommend improvements to business processes and system usage.Stakeholder Collaboration:Act as a trusted sparring partner to stakeholders by providing insights, asking critical questions, and constructively challenging ideas.Work closely with client-side Product Owner to refine requirements, priorities, and product direction.Maintain regular and proactive communication to ensure alignment and transparency.Facilitate workshops, requirement discussions, and clarification sessions.Support stakeholders in decision-making by providing clear analysis and actionable recommendations.Agile Delivery & Product Support:Participating in Agile ceremonies (Sprint Planning, Daily Meetings, Retrospectives).Support backlog management and prioritization in collaboration with Product Owner.Assist in UAT planning, execution, and validation.Ensure delivered solutions meet business expectations and acceptance criteria.Ensure all requirements are well-defined, unambiguous, and ready before development starts.Salesforce & Data-Oriented Work:Work with Salesforce platform (Sales Cloud/ Service Cloud) to support business processes.Collaborate with technical teams to define objects, workflows, and configurations.Support reporting, dashboards, and data-driven insights for business decision-making.Ensure data accuracy, consistency, and usability across systems.Cross-functional Collaboration:Act as a bridge between business stakeholders, Product Owner, and development team.Ensure smooth communication and shared understanding across teams.Provide clarification and support to developers and QC when needed.Support end users through guidance or training when required.
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Yêu Cầu Công Việc
CORE REQUIREMENTS Experience & Knowledge:Bachelor’s degree in Information Technology, Business, or related field.Salesforce certifications (Salesforce Administrator, Salesforce Business Analyst, or other relevant certifications …) are a plus.2–4 years of experience as a BA (preferably in CRM or Salesforce projects).Strong understanding of business analysis practices and requirement documentation.Experience working in Agile/ Scrum environments.Ability to analyze business problems, challenge assumptions, and propose effective solutions.Salesforce & Technical Skills:Basic to intermediate understanding of Salesforce platform (Sales Cloud/ Service Cloud preferred).Familiarity with CRM processes and customer lifecycle management.Understanding of data structures, reporting, or data analysis.Knowledge of SQL or reporting tools is a plus.Understanding of Salesforce objects, fields, workflows, or basic automation.Ability to understand Salesforce capabilities and limitations when analyzing requirements.Ability to use AI tools to support research, requirement analysis, and documentation.Communication & Collaboration:Strong English communication skills (spoken and written)Ability to work closely with stakeholders and Product Owners, including discussing, clarifying, and challenging requirements when needed.Strong facilitation and stakeholder management skills.Ability to present ideas clearly to both technical and non-technical audiences.Experience facilitating workshops, requirement discussions, or stakeholder alignment sessions.Strong analytical and problem-solving mindset.Proactive, ownership-driven, and result-oriented.Ability to challenge assumptions, validate ideas, and propose practical solutions.Comfortable working in a collaborative and fast-paced environment.Continuous learning mindset, especially in CRM and emerging technologies.Confident in expressing opinions and constructively challenging others.WHAT WE EXPECT FROM YOUStrong analytical and problem-solving mindset.Proactive, ownership-driven, and result-oriented.Ability to challenge assumptions, validate ideas, and propose practical solutions.Comfortable working in a collaborative and fast-paced environment.Continuous learning mindset, especially in CRM and emerging technologies.Confident in expressing opinions and constructively challenging others.
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Quyền Lợi
A collaborative, modern and creative environment.Supportive working equipment (laptop, monitor, keyboard, etc.)Flexible working hours and a friendly, open culture.Attractive and competitive salary with 13th-month bonus.Premium annual health check-up.Gifts and allowances for special occasions: Wedding, newborn babies, Women’s Day, Children’s Day; Mid-Autumn Children’s Festival; and Men’s Day, and monthly birthday celebrations.We respect your time off: 12 days of annual leave, Christmas Day Leave, plus 3 additional leave days for every 5-year milestone.Annual Performance Review and clear growth opportunities.Company trip, teambuilding and internal engagement events.Onsite opportunities to The Netherlands.Fully stocked pantry and indoor entertainment area.