Salesforce Business Analyst (Nha Trang – Hybrid/Remote)

CORE REQUIREMENTS Experience & Knowledge:Bachelor’s degree in Information Technology, Business, or related field.Salesforce certifications (Salesforce Administrator, Salesforce Business Analyst, or other relevant certifications …) are a plus.2–4 years of experience as a BA (preferably in CRM or Salesforce projects).Strong understanding of business analysis practices and requirement documentation.Experience working in Agile/ Scrum environments.Ability to analyze business problems, challenge assumptions, and propose effective solutions.Salesforce & Technical Skills:Basic to intermediate understanding of Salesforce platform (Sales Cloud/ Service Cloud preferred).Familiarity with CRM processes and customer lifecycle management.Understanding of data structures, reporting, or data analysis.Knowledge of SQL or reporting tools is a plus.Understanding of Salesforce objects, fields, workflows, or basic automation.Ability to understand Salesforce capabilities and limitations when analyzing requirements.Ability to use AI tools to support research, requirement analysis, and documentation.Communication & Collaboration:Strong English communication skills (spoken and written)Ability to work closely with stakeholders and Product Owners, including discussing, clarifying, and challenging requirements when needed.Strong facilitation and stakeholder management skills.Ability to present ideas clearly to both technical and non-technical audiences.Experience facilitating workshops, requirement discussions, or stakeholder alignment sessions.Strong analytical and problem-solving mindset.Proactive, ownership-driven, and result-oriented.Ability to challenge assumptions, validate ideas, and propose practical solutions.Comfortable working in a collaborative and fast-paced environment.Continuous learning mindset, especially in CRM and emerging technologies.Confident in expressing opinions and constructively challenging others.WHAT WE EXPECT FROM YOUStrong analytical and problem-solving mindset.Proactive, ownership-driven, and result-oriented.Ability to challenge assumptions, validate ideas, and propose practical solutions.Comfortable working in a collaborative and fast-paced environment.Continuous learning mindset, especially in CRM and emerging technologies.Confident in expressing opinions and constructively challenging others.