Scrum Master/Project Management Officer (English)

About the RoleWe are looking for a Scrum Master/Project Management Officer to join our Vietnam team and support the growth of a product team working on FiveDegrees – a modern, digital core banking platform. This platform powers seamless, secure, and user-friendly financial services, supporting a wide range of assets and integrating with tools like KYC checks and personal finance management.In this role, you will lead the delivery process of a growing team of 10 members, collaborate closely with a Product Owner and act as the key liaison between Vietnam-based developers and European stakeholders, helping strengthen communication, team health, and delivery effectiveness. ResponsibilitiesProject Management Facilitate agile ceremonies: daily stand-ups, sprint planning, and retrospectives Manage sprints in Jira: initiate/close sprints, update items as needed. Collaborate with the Product Owner and Project Manager. Monitor delivery health: track estimates vs. actuals and take corrective action. Ensure development processes comply with ISAE/SOC2 standards. Team Coordination Conduct regular 1-on-1s and annual performance reviews. Support team well-being, motivation, and professional development. Organize internal team activities (team-building events, release celebrations, etc.). Follow up on team time tracking and internal reporting tasks. Cross-regional Communication Act as the primary liaison between the Vietnam team and European-based leads. Foster alignment, trust, and transparency across locations. Support the Product Owner in client/team communications as needed. Monitor service desk and support channels and prioritize urgent issues.