Secretary - Kitchen (Thư Ký Bếp)

As the Kitchen Secretary, you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus with the customers always in mind.

• Possess a positive attitude, take responsibility and initiative to resolve issues, communicate clearly with customers and colleagues.

• Motivated and committed, approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Respond quickly and positively to changing requirements including those on performance.

• Maintain high team focus by cooperating and supporting colleagues in the pursuit of team goals.

• Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.

• Actively promote the service and facilities of Hilton hotels to guests and suppliers.

• Perform all duties and responsibilities safely for yourself and others in the workplace.

• Prepare the supervisors’ files for briefings, including daily function sheets and documents of other Kitchen activities held in the hotel.

• Handle team members’ particulars and enquiries on public holidays, vacation days due to them and recording of their medical records.

• Arrange team members’ uniform requests and filing of accident reports.

• Fill productivity forms pertaining to the number of team members’ strength in their respective sections, overtime hours and number of extra labour involved.

• Check weekly duty rosters, keeping track of changes in shifts and team members on emergency leave such as medical leave or compassionate leave.

• Record these in the attendance report including split shifts and transportation claims.

• Arrange Kitchen department and Kitchen office requisitions such as office materials, food and beverage requests, and market lists to ensure sufficient stock.

• Collect mails, write letters, memorandums and follow up on memos.

• Attend F&B and Kitchen department meetings, keeping attendance, writing minutes and sharing the minutes to all concerned.

• Handle requests by other departments concerning the Kitchen department and process cake orders.

• Type and follow up on six months objectives, arranging team member and manager discussions for the employee’s progress report and assist in translations where necessary for team members.

• Check timecards, listing the number of days, lateness, absence without permission, medical leave reports, etc.

• Take charge and ensure that the filing system in the Kitchen office is effective.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

• Carry out any other reasonable duties and responsibilities as assigned.