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Mô Tả Công Việc
Operational Analytics & InsightsOwn end-to-end operational analytics: delivery performance, driver utilization, on-time rates, surge pricing effectiveness, and order pooling efficiencyConduct root cause analysis on operational anomalies — e.g., why a specific zone has rising late delivery rates, whether surge pricing is effectively balancing supply and demandBuild and maintain real-time operational dashboards that give operations teams visibility into live platform health and performanceDesign and implement alerting rules for critical operational metrics (e.g., abnormal surge trigger frequency, sudden driver supply drops, delivery SLA breaches)Partner with Product and Operations teams to translate operational data into actionable recommendationsML Model Evaluation & Business ImpactDefine and track business metrics to evaluate the impact of ML models (surge pricing, ETA prediction, order pooling) on operational KPIsDesign and analyze A/B tests and experiments for model rolloutsCollaborate with ML Engineer to establish model performance baselines and monitor business-level model healthBridge the gap between model accuracy metrics and real-world business outcomes
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Yêu Cầu Công Việc
Must Have4+ years of experience in data analytics, with at least 2 years focused on operational or product analytics in a tech/logistics/marketplace environmentStrong SQL skills (complex queries, window functions, CTEs, query optimization) — this is your daily toolProficiency in Python (pandas, numpy) for data manipulation and ad-hoc analysisExperience building dashboards and reports in BI tools (Metabase, Tableau, Looker, or similar)Experience working with Databricks or similar lakehouse/data warehouse platformsDemonstrated ability to go beyond "what happened" to "why it happened" and "what should we do about it"Strong communication skills — ability to present findings and recommendations to both technical and non-technical stakeholdersExperience designing and analyzing A/B testsNice to HaveExperience in logistics, ride-hailing, delivery, or marketplace domainsExposure to real-time/streaming data and real-time dashboardsFamiliarity with ML model evaluation from a business perspective (precision/recall tradeoffs, model monitoring)Prior experience mentoring junior analysts or leading a small analytics teamFamiliarity with dbt, Airflow, or similar data transformation/orchestration toolsStrong stakeholder management skills; comfortable working with and presenting to senior leadershipSelf-learner and quick to adopt new knowledge and technical skillsExperience mentoring junior analysts is a plus
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Hình thức
Full-time
Quyền Lợi
Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare InsuranceEmotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer)Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain
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