Service Center Agent / Nhân viên tổng đài

• Prepares Departure / Arrival Statistics Report.

• Prepares the Daily Events Sheet.

• Prepares the Hotel Manager’s Report.

• Prepares the Daily Guest Assessment Report.

• Checks traces for the day and acts on them accordingly.

• Plays the pipe-in music at 0600H and switches it off at 2300H.

• Updates the Restaurant Schedule and Banquet Events of the Day at the information whiteboard.

• Does the Trunkline Status Report and reports the problem to the Operator Supervisor.

• Prints back-up reports for reference when system is down.

• Obtains weather forecast from the Weather Bureau.

• Checks the PABX room and reports minor or major alarm noted to the superior.

• Prepares the Daily Call Traffic Sheet and submits to Finance at the end of the day.

• Facilitates requests for NDD / IDD installation.

• Practices and role-models the Guiding Principles and the Core Values of Alma Resort.

• Become environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.

• Must be familiar with:

o CSR initiatives and ensure its compliance and application

o Policies and Procedures, Guidelines, Rules and Regulations per Alma’s CSR, including and not limited to CSR initiatives of the local and national government.