SPA MANAGER

To assist management in supervising daily operations and perform all related duties to ensure guest satisfaction.

 Refreshing SOS, SOP / Developing treatments.

 To have an understanding for all accounting matters related with the Spa Operation.

 To delegate work duties, make schedule and handle personnel issues.

 Have initiative and be creative in making special offers, if necessary.

 To fully understand all company Policies & Procedures.

 To ensure the entire staff enjoys their working environment.

 To support and attend all training programs requested from head office.

 To Ensure the guest experience is consistent

 Supervising, training and developing staffs.

 Spa Employees are continually developed and challenged to maximize their potential.

 The spa is consistently operating to agreed standards.

 Handling and resolving all customer issues and concerns diplomatically.

 Industry-leading, innovative programmes; ensure that standards for quality, content and variety are met.

 Staying up-to-date with the spa and Massage industry trends.

 Ambience, special touches and guest interaction are reviewed and corrected whenever they do not meet the required standards.

 All materials and supplies needed to operate to the required standards are available without interruption.

 The Spa’s operational and financial figures are reported punctually and accurately.

 Checking over the grooming of all therapists.

 Assist Receptionist to Check and answering all emails by guest bookings quires.

 Guiding business decisions by staying on top of the spa industry trends.

 Maintaining a strong menu of services with both exceptional artistic and aesthetic value.

 Developing and maintaining gracious and efficient front desk procedures.

 Maintaining and updating all necessary internal and external signage.

 Promoting spa specials, as well as ongoing services and products.

 Being aware of other departments’ promotions and upsell/ promote them.

 Focus on the boutique sales increasing revenue

 Attending and participating in required staff and management meetings and training seminars.

 Quality control and oversight of all internal marketing and promotional materials.

 Striving to create loyal customers and ongoing clients; encourage clients to book continuing and future appointments.

 Striving to build a referral business.

 Ensuring that the emergency set and the Medic First Aid box are always available and communicating with resort Nurse to always up-to-date.

 Following and enforcing all safety policies applicable to the spa.