Spa Receptionist/ Lễ tân Spa

Greet guests in a friendly, smiley face and professional manner.

Handle all Spa services’ booking and make booking arrangement accordingly.

Be knowledgeable about all aspects of the Spa services and facilities.

Provide information and literature of facility in person and via telephone.

Control entry into all areas of facility by restricting all un-authorised individuals.

Collect moneys or other suitable payment from clients for all services rendered.

Exercise thorough knowledge of opening and closing procedures.

Conduct Spa tours if required.

Ensure smooth operation of Spa receptions

Respond to inquiries by phone and in person, providing complete details of all Spa aspects.

Handle special assignments and secretarial duties if require

Upsell sales package following the Spa concept.

Maintain the guest profile.

Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, Guest relations, Spa treatments (massage, scrub, facial, etc.)

Maintain inventory and stocking of all products unexpired.

Follow the Telephone Etiquette Standards

To ensure the facility is in peak condition at all times (operations and cleanliness).

To ensure guest satisfaction at all times by ensuring that safety and service is always the Spa's first priority.

To carry out any other duties and responsibilities as assigned