Mô Tả Công Việc
Product: SPX ExpressWork location: Sonatus Building, 15 Le Thanh Ton, District 1, HCMAbout the team - SPX Express Product Job Description:Support Responsibilities:
Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner
Perform UAT for new features and follow bug fixes (if any)
Train users on supported systems and provide process/system support, develop and maintain functional user documentation
Become a subject matter expert on system applications
Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
Track system issues and enhancement requests for review and resolution by technical teams.
Follow the issues with the regional development team to ensure hot fixes and faster-scheduled fixes.
Project Responsibilities:
Communicate with customers to understand their pain points and suggest practical solutions.
Analyze business requirements/processes for project input.
Assist with the rollout of the new system including the execution of testing, and training tasks
Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
Communicate effectively across teams to meet project timelines and deliverables
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Yêu Cầu Công Việc
Must have:
Good communication skills (verbal and written)
Multi-task management skills with good prioritization techniques
Fast learning skills with the ability to memorize and understand logic
Empathy with user pain points
Ability to de-escalate problems.
Nice to have:
Experience with product support position in technical department/company
Experience with logistic operation
Experience with data analysis
Experience in API testing
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Hình thức
Full-time
Quyền Lợi
16 days annual leave
Yearly performance bonus
Medical (dental inclusive) benefits of $1000 per year
Group Hospitalization and Surgical Insurance Coverage
Life insurance
Annual Health Screening
Free food, drinks & dinner
Comfortable working environment with cool toys: foosball, billiards, napping rooms, massage room etc
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.