[SPX Express] Senior Product Support (prefer QC/QA)

Product: SPX ExpressWork location: Sonatus Building, 15 Le Thanh Ton, District 1, HCMAbout the team - SPX Express Product Job Description:Support Responsibilities: Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner Perform UAT for new features and follow bug fixes (if any) Train users on supported systems and provide process/system support, develop and maintain functional user documentation Become a subject matter expert on system applications   Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress Track system issues and enhancement requests for review and resolution by technical teams. Follow the issues with the regional development team to ensure hot fixes and faster-scheduled fixes. Project Responsibilities: Communicate with customers to understand their pain points and suggest practical solutions. Analyze business requirements/processes for project input. Assist with the rollout of the new system including the execution of testing, and training tasks Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials. Communicate effectively across teams to meet project timelines and deliverables