Technical Business Analyst

Position OverviewWe are seeking a Technical Business Analyst with expertise in backoffice systems to bridge the gap between business requirements and technical implementation. The ideal candidate will design operational flows, document system requirements, and optimize backoffice processes. Key ResponsibilitiesRequirements Analysis & DocumentationGather and analyze business requirements from stakeholders across operations, compliance, customer service, and finance teamsTranslate business needs into detailed technical specifications and user storiesCreate comprehensive documentation for backoffice workflows, data flows, and system integrationsMaintain up-to-date process documentation and system architecture diagramsFlow Design & Process OptimizationDesign and map user lifecycle flows (registration, verification, payments, rewards, retention)Create workflow diagrams for operational processes including payment processing, promotional campaign management, and risk assessmentOptimize existing backoffice processes to improve efficiency and reduce manual interventionsDesign role-based access controls and permission structures for backoffice usersBackoffice System ManagementConfigure and customize backoffice platforms for user management, CRM, promotional engines, and payment systemsWork with B2B platform providersDesign and implement reporting dashboards for operations, finance, and management teamsTechnical IntegrationCollaborate with development teams on API integrations between backoffice systems and third-party service providersDocument integration requirements for content providers, payment gateways, and compliance toolsSupport integration of CRM platforms, fraud prevention systems, and analytics toolsEnsure data consistency across multiple systemsStakeholder CollaborationServe as liaison between technical teams, operations, compliance, and business stakeholdersConduct requirements gathering sessions and system demonstrationsTrain backoffice users on new features and processesProvide ongoing support for backoffice operational issues