VIP MARKETING ASSISTANT SUPERVISOR (Fluent Chinese)

Job Summary:

The VIP Marketing Assistant Supervisor plays a key role in delivering excellent customer service to VIP guests through personalized, attentive, and high-quality interactions. The role focuses on building strong guest relationships, resolving issues professionally, and ensuring guest satisfaction through thoughtful follow-up. Ideal candidates are service-minded, detail-oriented, and lead by example in a fast-paced environment. Strong communication skills, a positive attitude, and a passion for guest care are essential. Fluency in Chinese is required to communicate effectively with VIP customers.

Experience in the e-gaming industry is not required - we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!

Key Responsibilities:

- Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.

- Communicate politely and professionally with all guests.

- Follow up with VIP customers after their departure.

- Handle bookings for transportation, accommodation, and personalized services accurately.

- Provide F&B and other services based on VIP guests’ preferences.

- Monitor and record VIP guests’ rewards and transactions with precision.

- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.

- Report all customer issues and complaints promptly to supervisors.

- Submit daily reports on VIP activities, preferences, and special cases.