Tổng hợp việc làm cho sinh viên Đại học Thái Bình Dương theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
DUTIES AND RESPONSIBILITIES
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, the direction may be given for tasks outside the scope of work described.
• Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.
• Develop new techniques of service towards maximum guest satisfaction at minimum operating costs.
• Develop and maintain effective communications between all operating Teams.
• Performs other duties as assigned by management.
• Able to deal effectively with guests in a resort environment.
• Promote spa treatments and activities held at the “Sub Club”.
• Contributes to the morale and team spirit of the resort by maintaining effective relationships with colleagues.
• Performs additional duties as directed by supervisors.
• Makes appropriate suggestions and recommendations to the management for the general improvement of the resort.
• Is fully conversant with all health and safety, fires, and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the hotel is represented.
• Attends meetings and training as required by the management
• Recommend improvement on services and increasing revenue, etc. in relation to Experience Team.
• Perform any assignment as delegated by the General Manager, Resort Manager, Experience Manager, Experience Assistant Manager or Supervisor.
• Handle emergency cases according to the established policies & procedures, e.g. security and medical care, etc., when required.
• Be familiar and able to use the computer
• Office duties as per our checklists, cleaning and maintaining of Office area, all the material, Hiking trails, and Beach, and all the pertinent areas of the Resort.
• Assist with Children’s activities.
• Work flexible hours as required by the operation.
Trao đổi khi phỏng vấn
• Maintain a consistently high standard of service & product through clear management of the F&B Team, active involvement in the operations and hands-on approach.
• Hands on training, coordinating, organizing, leading and motivating F&B team members.
• Develop close working relationships with other departments, municipality and suppliers.
• Promote outlets and use innovative methods to generate revenue, increase average spends, covers and profitability while meeting productivity ratios and remaining cost effective.
• Handling guest complaints and thorough follow up and remedy all situations.
• Implementation of Accor brand and synergies with Ibis in manning and utilizing resources.
• Behaves and acts in an exemplary fashion, embodying the brand mindset.
• Conveys the hotel's image and atmosphere by providing a warm and friendly welcome, being available and frequently visible in the hotel
• Helps employees improve their skills and provides support for career development
• Manages, motivates and organises personnel in order to improve the quality and creativity of F&B and Recreation services in line with brand standards. Makes suggestions for improvement.
• Takes part in the definition of hotel strategy and implements it in the F&B and Recreation departments
• Improves the departments' results by increasing sales, improving the management of points of sale (restaurants, bars, 24hr service etc), spend and profitability
The Role
To provide service that is sincere, warm and enthusiastic, ensuring the residents’ satisfaction.
To take the time to get to know the guest, and to be committed to service excellence.
Key Deliverables and Responsibilities
Planning & Organizing:
1. To prepare and distribute the Al a Carte services requests in coordination with the A la Carte Services supervisor
2. To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner/resident/guest satisfaction levels as well as employee productivity and satisfaction
3, Perform regular Room Attendant's Performance Audit to ensure everyone has the same work quality.
Administration:
1. To write and update the policies and procedures, as well as cleaning checklists for Hotel & Residential component.
2. Oversee the implementation of a training plan for all Housekeeping team and outsourced public area team members
3. Prepare and conduct employee performance appraisals in collaboration with the Executive Housekeeper.