[AEON LONG BIÊN] Trường Quầy Thực Phẩm Khô

1. Operations duties

2. Customer service

3. Sales and Profits

4. Manpower management

5. Rules and Regulations

6. Other duties

Operations duties
a.    Merchandise management
-    Supervise Group Leader(s) and General Staff to ensure:
•    Merchandise is fully replenished, in good conditions & quality.
•    All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
•    Changing price label (if necessary) is completed before store opens.
-    Order stock directly with Suppliers and receive stock from MMD.
-    Verify and approve inventory orders raised by Group Leader(s).
-    Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
-    Support Foodline with monthly Stock Take as directed by supervisor.
-    Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.
b.    Non-merchandise management
-    Supervise Group Leader(s) and General Staff to ensure:
•    Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
•    Sales floor is kept clean & tidy
•    All backrooms are locked in good conditions
•    POP execution is carried out properly
•    Fire safety procedure is carried out properly
-    Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
-    Execute store opening & closing as directed by supervisor.

Customer service
-    Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs. 
-    Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
-    Handle customer complaints raised by Group Leader(s), difficult and complicated sales. 
-    Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

Sales and Profits
-    Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
-    Brief promoters on promotion scheme.
-    Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
-    Overall plan and supervise the execution of promotion schemes.
-    Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
-    Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

Manpower management
-    Plan Monthly Division’s duty roster and manpower schedule.
-    Ensure sufficient manpower during business in ad-hoc situations.
-    Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
-    Approve duty roster, shift plan raised by Group Leader(s). 
-    Be responsible for Group Leader(s) and General Staff’s performance.
-    Take part in recruitment & selection activities for Division’s staffing.
-    Motivate, training and develop staff in order to encourage their professional development.
-    Identify potential staff for succession planning purposes.
-    Build and promote team work spirit.

Rules and Regulations
-    Follow all working procedures, the company’s policies, rules and regulations. 
-    Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

Other duties
-    Opening & closing Store.
-    Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
-    Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.