Trưởng ngành hàng Thực phẩm & Hóa mỹ phẩm

1. Operations duties
2. Sales and Profits
3. Manpower management
4. Rules and Regulations
5. Other duties

• Operations duties
  a. Merchandise management
  - Supervise subordinates to ensure
  • Received merchandise at loading bay is in correct quantity, quality and specifications.
  • Merchandise on sales floor is fully replenished, in good conditions & quality.
  • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
  • Changing price label (if necessary) is completed before store opens.
  - Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
  - Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
  - Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
  b. Non-merchandise management
  - Supervise subordinates to ensure
  • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
  • Sales floor/pillar/wall is kept clean & tidy.
  • All backrooms are locked and in good conditions.
  • Fire Safety procedure is carried out properly.
  - Make order request for equipment and get approval from Store Manager.
  c. Customer service
  - Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
  - Always remind subordinate to promote “customer first” spirit.
  - Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
• Sales and Profits
  - Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
  - Share information about customer voice or any arising issues.
  - Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
  - Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
  - Analyze sales figures and forecasting future sales volumes to maximize profits.
  - Analyze and interpreting trends to facilitate planning.
  - Take overall responsibility for the successful execution of all promotion schemes.
  - Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
  - Prepare for higher management review
  • Weekly /// sales information, sales promotion review and report of slow moving items.
  • Monthly /// Division review, Promotion review, Sales analysis, Productivity report.
  • Promotion schemes to boost sales.n-Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
  - Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
• Manpower management
  - Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
  - Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
  - Monitor subordinates’ attendance and attire.
  - Approve duty roster, shift plan raised by subordinates.
  - Be responsible for subordinates’ performance.
  - Take part in recruitment & selection activities for Line/ Department’s staffing.
  - Motivate, training and develop staff in order to encourage their professional development.
  - Identify potential staff for succession planning purposes.
  - Build and promote team work spirit.
• Rules and Regulations
  - Follow all working procedures, the company’s policies, rules and regulations.
  - Check, monitor, remind and guide subordinates to follow the rules and regulations.
• Other duties
  - Opening store, Closing store.
  - Approve all kind of documentation raised by subordinates.
  - Other tasks or responsibilities as assigned by Store Manager.