Airport Representative/ Nhân viên Đón tiếp khách Sân bay

• Maintain detailed knowledge of all facilities and services offered by the hotel.

• Communicate with Front Office team on shift and any other Department for all guests to be welcomed at the airport and ensure transportation is arranged.

• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.

• Assist departing guests in pre check in, ticketing and baggage clearance.

• Maintain a good relationship with airline personnel, immigration and custom officers.

• Provide every assistance to passengers affected by layovers.

• Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance.

• Establishes and maintains effective employee relations.

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.

• Attend all briefings, meetings and trainings as assigned by management.

• Report for duty on time wearing clean and complete uniform at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Perform any other duties which may be assigned by the management.