Assistant Director of Sales - Phó Giám đốc Kinh doanh

Business Performance

• Assist the Director of Sales and Marketing in organizing the filing system of the Division.

• Assist the Director of Sales and Marketing in submitting “M.I.S. Report” to Accor Bangkok on monthly basis.

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals

• Work with Finance and team in preparation and management of the department’s budget and financial forecasts

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department

Sales

• To pays a visits to potential accounts in view of entering into contracts with them, especially commercial accounts.

• The Assistant to Director of Sales may be called upon the undertake activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.

• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

• Receives in the hotel any important guests whom he has approached.

• Negotiates prices with the clients and certified by DOS/DOSM.

• To issued and confirms proposals in writing as a record.

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review and manages performance issues that arise within the management team

• Constantly monitor team members performance, attitude and degree of professionalism

• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business

• Conduct monthly departmental meetings

Administration:

• Prepares & check all incoming communication message such as facsimile and email messages.

• Assist in the packing of materials when required, eg. Hotel brochures, sales kits etc.

• Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.

• Update production reports of Corporate & Travel Agents monthly, quarterly and yearly.

• Assist the Director of Sales in issuing Travel Agents Contract Rates, questionnaire as requested.

• Ensures that all complaints are reviewed and investigated by Director of Sales and follow-up action is initiated by Sales persons.

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management