Bellman / Nhân viên hành lý

• To participate in the effective day to day operation at the Bell service desk.

• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

• To ensure lobby area is clean and tidy at all times.

• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.

• Assist guests with the luggage and provide a luggage storage service for guest.

• To coordinate delivery of messages and other items to the guest room

• To assist guests who require special attention.

• Complete all other shift duties as outlined on shift checklist.

• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.

• Assist all other areas of the hotel when required.