[Best Western Hạ Long] Sales Executive

1. Maintains high visibility in the surrounding community and in the hospitality community as appropriate.

2. Assists in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).

3. Keeps a record on former, existing, potential clients and a profile of each of them.

4. Organizes regular visits in accordance to a predetermined plan.

5. Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.

6. Presents a summary of his/her visits to the Director of Sales and Marketing on a weekly basis (Weekly Sales Plan) prior and after the week is completed.

7. Ensures that all new clients have no negative credit references.

8. Records all daily sales.

9. Records the statistics of his/her sales accounts.

10. Submits production reports on his/her list of accounts on a monthly basis.

11. Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.).

12. Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).

13. Promotes the hotel as often as possible through entertaining, conducting, site inspections and presentations etc. of the hotel.

14. Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

15. Determines and recommends prospective customers by analyzing historical and other statistical information, participation in conducting customer interviews, and preparing customer call analysis reports.

16. Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

17. Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

18. Receives in the hotel any important guests whom he has approached.

19. Negotiates prices with the clients.

20. Confirms verbal proposals in writing.

21. Ensures that all complaints are reviewed, investigated and follow-up action is initiated.

22. Solicit group, individual, banquet and other function business directly and jointly with other through the preparation and executive of action plans.

23. Maintains a close working rapport with professional people, the press, media, employee, clients/guests and companies who are potential existing and current supporters of the hotel.