Mô Tả Công Việc
Địa điểm:15 Hùng Vương, Tự An, Buôn Ma Thuột, Đắk Lắk
Position Purpose
The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring a high standard of service and guest satisfaction. This role involves managing staff, coordinating with various departments, and implementing policies and procedures to enhance operational efficiency.
Duties & Key Responsibilities
• Guest Services: Ensure exceptional guest service and satisfaction by addressing guest inquiries, complaints, and feedback promptly and professionally.
• Staff Management: Recruit, train, and supervise hotel staff, including front desk, housekeeping, and maintenance teams. Conduct regular performance evaluations and provide ongoing training and development.
• Operational Oversight: Oversee daily operations, including front desk activities, housekeeping, maintenance, and food and beverage services. Ensure all areas are functioning smoothly and efficiently.
• Budget Management: Develop and manage the hotel budget, monitor expenses, and implement cost-saving measures without compromising service quality.
• Quality Control: Maintain high standards of cleanliness, safety, and service throughout the hotel. Conduct regular inspections and audits to ensure compliance with hotel policies and industry regulations.
• Inventory Management: Oversee inventory control, including ordering supplies, managing stock levels, and ensuring proper storage and handling of materials.
• Vendor Relations: Establish and maintain relationships with vendors and suppliers to ensure timely delivery of goods and services.
• Marketing and Sales: Collaborate with the marketing team to develop and implement promotional strategies to attract and retain guests. Monitor occupancy rates and adjust pricing strategies as needed.
• Reporting: Prepare and present regular reports on hotel performance, including occupancy rates, revenue, and guest feedback, to senior management.
Yêu Cầu Công Việc
- Bachelor's degree in hospitality management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in hotel management or a similar role.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
Qualifications:
- A degree in hospitality management, business administration, or a related field is preferred.
Hình thức
Quyền Lợi
- Professional & dynamic work environment with a global hospitality leader
- Competitive salary & full benefits from the first month
- Monthly service charge
- 8-hour shifts, 2 days off per week
- 14 annual leave days + Paid birthday leave
- Comprehensive health & Social insurance from the probation period
- Go Hilton – exclusive travel discounts worldwide
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.